Frequently Asked Questions
Are you Funeral Directors?
No, We work for/ on behalf of Funeral Directors offering a range of services.
Do you take calls direct from the public?
Yes, even though we provide the majority of our services to Funeral Directors, we do accept calls from anyone who requires our services.
Where are you based and how far do you cover?
We are based in Carmarthenshire, Wales but we offer our services all over the UK.
What are the prices for the services you offer?
We have fixed duty costs for every service, these include 30 miles allowance, after 30 miles there is a small mileage charge, charged per mile. We do not charge anything for our return to base journey. All our rates are very competitive, transparent, no hidden charges. All our quotes are as accurate as possible and do not include any congestion charges, third party fees etc.
What payments do you accept?
Cash, bank transfer and card
What services do you offer the public?
When someone passes away, we will accept calls directly from the public. As we are not Funeral Directors you will need to have one in mind so we are able to transport your loved-one to their premises/ hospital mortuary. Also if you require a loved-one or cremated remains of a loved-one to be transported from the area they lived back to their home/ birth place we will be able to assist you.
What does Repatriation/ Land Repatriation mean?
This means the return of someone to their own country/ another part of a country (Wales to Scotland)
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